Help & your profile.
Answers to common questions, your login details and how to reach us.
Your profile
- Name
- —
- Login email
- —
- Businesses
- TEST - Brightline Bakery LLC
TEST - Harbor Auto Repair Inc
TEST - Summit Landscaping Co - In the program since
- Jun 11, 2026
To change your email, phone or mailing address, or to give someone else access to your file, send us a message. We'll confirm the change with you by phone first.
Common questions
How often is this page updated?
We refresh your figures from our records every hour. Each figure shows when it was last updated. If something looks out of date, we show a notice at the top of the page.
Why does a card say "Statement available from your negotiator"?
Some figures aren't shown in the portal yet. Your negotiator can send you a current statement. Just ask in Messages.
A lender called me. What should I do?
Don't agree to anything and don't make a payment to the lender. Write down who called and when, then call us at 212-210-1851 or send a message.
I got court or legal papers.
Call us the same day at 212-210-1851. Send a photo of every page through Documents so your negotiator can review it.
I can't make my next deposit.
Tell your negotiator as early as you can. A missed deposit can slow down settlements, and we'd rather plan around it with you.
Can I change my deposit date or bank account here?
Not in the portal. Your negotiator can help with that over the phone.
What does "Settlement agreed" mean?
The lender accepted settlement terms. Payments to that lender then follow the agreed schedule. Ask your negotiator for a copy of the settlement letter.